Jackie Brayford, Operations Manager for The Ridings Residential Care Home in Farnborough Road, has played down the concerns highlighted in the Birmingham Mail (click for website article) today.
In response to the newspaper article which draws attention to a complaint from relatives of a resident Ms Brayford says: “We are a heavily regulated industry. The Commission for Social Care Inspection have visited us recently. We have a good relationship with them and they have not raised any concerns with us. Birmingham City Council also have robust procedures for ensuring standards in care homes. Their Safeguarding Adults Team have rigid structures that they can apply, and if they thought that there was anything wrong with us, they could have suspended our contract. But we are not in that situation.
“The case here is that a relative of a resident has made a complaint to a local councillor, who has quite properly referred it to the Council. Their monitoring team will investigate it. Recently the Council’s Contracts Monitoring Team have visited us, and have given us positive feedback.
“Along with all this, we have our own internal complaints procedure. So I am happy that standards at The Ridings are high, and are under constant review by a number of organisations. That is the way it should be because so many of our residents are very vulnerable people.”
The Ridings is able to accommodate 82 elderly people, many of whom are suffering from dementia or Alzheimer’s disease.
The latest CSCI (Commission for Social Care Inspection) report on the Ridings is available by clicking here.
It is a report following an ‘unannounced visit’, in November 2007, which includes comments from residents and their relatives. The Ridings had two CSCI inspections within six months, the November report indicating that a number of improvements had been made following recommendations from the earlier (May 2007) report. The latest report indicates that CSCI are satisfied with most features of care and services at the The Ridings, though it emphasised a need to improve staffing levels and staff recruitment procedures.
The Ridings is owned by Dukeries Healthcare who also own Berwood Court, a Care Home for 39 elderly people in Cadbury Drive. Berwood Court had its most recent unannounced CSC Inspection visit in June 2007 and received a generally favourable report.